Refund & Return Policy

Last updated: August 3rd, 2026

Everything we sell is made to order and printed just for you. That keeps our catalog wide and our waste low, but it means we don't hold inventory or restock returned items. Because of that, our policy is built around fixing problems rather than accepting general returns. If something arrives wrong, we'll make it right.

Questions about any of this? Email orders@IndianaBearsProgress.com and you'll hear back from a real person, usually within 2 business days.

Damaged, defective, or incorrect items

If your order arrives damaged, misprinted, or isn't what you ordered, we'll replace it or refund it — your choice.

You have 30 days from the delivery date to file a claim.

To file one, email orders@IndianaBearsProgress.com with:

• Your order number
• A photo of the item showing the problem
• A photo of the shipping label or packing slip

You do not need to ship the item back. Once we confirm the issue, we'll either send a replacement at no cost or issue a full refund, including what you paid for shipping.

Common issues covered here: printing errors, misaligned or cracked graphics, stains or holes, stitching defects, wrong size or color sent, wrong product sent, and items damaged in transit.

Sizing, fit, and change of mind

Because every item is printed on demand, we can't accept returns or exchanges for the wrong size, a change of heart, or a color that looked different on screen.

Please check the size chart on each product page before ordering. If you're between sizes or unsure, email us first — we'd much rather help you pick correctly than have you stuck with something that doesn't fit.

Items we can't refund or return

• Items reported more than 30 days after delivery
• Personalized or custom-made items (names, numbers, custom text), unless they arrived defective or we made the error
• Items marked Final Sale at the time of purchase
• Gift cards
• Free items and promotional add-ons
• Normal wear, fading from washing, or damage from improper care

Wrong or incomplete shipping address

Please double-check your address at checkout. We print the address exactly as it's entered.

If a package is returned to us because the address was wrong, incomplete, or unclaimed, we'll contact you and can reship it once you cover the cost of new shipping. If you'd rather not reship, we'll refund the item cost minus the original shipping charge.

If you catch an address mistake, email us immediately. We can usually fix it if the order hasn't entered production yet, but once it's in production the address is locked.

Lost or delayed packages

Shipping times are estimates, not guarantees, and carrier delays are outside our control.

If tracking hasn't updated in 14 days for domestic orders or 30 days for international orders, email us and we'll open an investigation with the carrier. If the package is confirmed lost, we'll reship or refund at no cost to you.

If tracking shows the package was delivered but you don't have it, please check with your household, neighbors, and building management first, then contact your local carrier. We're happy to help you file a claim, but we can't automatically refund packages the carrier has marked delivered.

Canceling or changing an order

Orders go into production quickly. If you need to cancel or change something, email orders@IndianaBearsProgress.com as soon as possible with your order number.

We can usually accommodate changes within 2 hours of the order being placed. Once an item enters production, it can't be canceled, changed, or refunded — it's already being printed specifically for you.

Refunds

Approved refunds are issued to your original payment method. Once processed on our end, it typically takes 5–10 business days for the funds to appear, depending on your bank or card issuer.

Original shipping charges are refunded only when the issue was our error or the item arrived damaged or defective.

If more than 10 business days have passed since we told you a refund was issued and you still don't see it, contact your bank first, then email us and we'll follow up.

Before you dispute a charge

If something's gone wrong, please email us first. We're a small operation and we genuinely want to fix it — most problems get resolved in a day or two. Filing a chargeback before contacting us costs us significantly and slows down your resolution, not speeds it up.

Contact

Indiana Bears Merchandise Email: orders@IndianaBearsProgress.com 

We aim to respond within 2 business days.

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This policy applies to purchases made through https://shop.IndianaBearsProgress.com. It doesn't affect any rights you have under applicable consumer protection law.